Graftons Cleaning has one clear message: We are here to serve your business.
That’s your business on your terms. The Graftons brand stands for reliability, efficiency and consistently delivering high standards that will exceed your expectations. Therefore, our brand is our reputation. You put your trust in us and we make it our business to deliver. After all, we want you as a customer for years to come and we want you to recommend us to other businesses. It’s as simple as that.
Our Top 3 Values
Customers First
We feel that the most important element of what we do isto know and understand our customer’s business and its needs, for today and in the future. Without this level of involvement we cannot hope to meet your expectations. When we are working for you we are not just a cleaning company, we are part of your companyso,naturally, what matters to you, matters to us. We are representative of your brand, not just our own.
Building Relationships
Good relationships are built though trust and longevity. We are proud to say that some of our clients have been with us for over 5 years and regularly recommend us to their associates and peers. In fact, the majority of our business comes via word-of-mouth. But it is not only our clients with whom we need to have a solid relationship. A good team is vital to our success. Many of our staff members of have been with us since we started Graftons.We ensure everyone is working towards the same goal, is trained to BICS equivalent standards and weendeavor to promote from within.As Richard Branson once said, “Train them well enough so they can leave. Treat them well enough that they don’t want to.
Exceeding Expectations
Every service we provide should exceed your expectations. When our staff cleans for you, we encourage them to look around and ask themselves, “Would I be happy with this standard if I were the client?” This ethos is supported by our Area Supervisors and Managers who oversee cleaning standards and keep a constant check on how we are delivering on your contract. We want you to receive a better service than you expected every single time.
What Do You Need?
We know that consistent good housekeeping and ongoing maintenance of a building, vehicle or space of any kind, however large or small, is time consuming and costly. So our experienced contracts team will work with you to understand your cleaning requirements and tailor a quote for what you actually need, not sell you a generic package price.
Our clients often prefer to work on a full service basis which allows us to manage all oftheir cleaning needs with the benefit of having one point of contact at all times. This is also a more economical way of managing costs. We are big enough to handle many large contracts at any one time but we are small enough to ensure a personal, detailed service.
Graftons has a unique system to ensure that our customers’ requirements are met in super-quick time. Whether it’s an extra room that needs cleaning, a bin that needs changing or an entire floor space needing to be polished, by emailing help@graftonscleaning.com our admin team will reply and confirm the job within 60 minutes. Our office is manned between 6am and 10.30pm, 7 days a week, with a dedicated ‘phone line answered in person between 9am and 5.30pm, meaning requests are responded to immediately.
What Do You Need?
We know that consistent good housekeeping and ongoing maintenance of a building, vehicle or space of any kind, however large or small, is time consuming and costly. So our experienced contracts team will work with you to understand your cleaning requirements and tailor a quote for what you actually need, not sell you a generic package price.
Our clients often prefer to work on a full service basis which allows us to manage all oftheir cleaning needs with the benefit of having one point of contact at all times. This is also a more economical way of managing costs. We are big enough to handle many large contracts at any one time but we are small enough to ensure a personal, detailed service.
Graftons has a unique system to ensure that our customers’ requirements are met in super-quick time. Whether it’s an extra room that needs cleaning, a bin that needs changing or an entire floor space needing to be polished, by emailing help@graftonscleaning.com our admin team will reply and confirm the job within 60 minutes. Our office is manned between 6am and 10.30pm, 7 days a week, with a dedicated ‘phone line answered in person between 9am and 5.30pm, meaning requests are responded to immediately.